LEGAL

INFORMATION COLLECTION & PURPOSE OF USE: FENG OFFICIEL COLLECTS PERSONAL INFORMATION WHEN A CUSTOMER PLACES AN ORDER, INCLUDING FULL NAME, PHONE NUMBER, EMAIL ADDRESS, AND DELIVERY ADDRESS. THIS DATA IS UTILIZED SOLELY TO PROCESS ORDERS, EXECUTE DELIVERIES, CONTACT CUSTOMERS FOR SUPPORT, AND SEND PROMOTIONAL MATERIALS (ONLY UPON EXPLICIT CUSTOMER CONSENT).

CONFIDENTIALITY COMMITMENT: FENG OFFICIEL STRICTLY PLEDGES NEVER TO SELL, SHARE, OR EXCHANGE CUSTOMERS' PERSONAL DATA WITH ANY THIRD PARTY, EXCEPT WHEN MANDATED BY COMPETENT STATE AUTHORITIES. ALL TRANSACTIONS ARE SECURED VIA SSL ENCRYPTION. FENG ABSOLUTELY DOES NOT RETAIN ANY BANK CARD INFORMATION. CUSTOMERS RESERVE THE RIGHT TO REQUEST THE AMENDMENT OR DELETION OF THEIR PERSONAL DATA BY CONTACTING CARE.FENGOFFICIEL@GMAIL.COM.

COOKIES: THIS WEBSITE MAY UTILIZE COOKIES TO ENHANCE THE USER EXPERIENCE. CUSTOMERS MAY OPT TO DISABLE COOKIES WITHIN THEIR BROWSER SETTINGS.

COMPLAINT HANDLING PROCESS:
STEP 1: CUSTOMERS SUBMIT COMPLAINTS VIA EMAIL AT CARE.FENGOFFICIEL@GMAIL.COM OR HOTLINE 0382 356 767, PROVIDING COMPLETE DETAILS: ORDER NUMBER, DETAILED DESCRIPTION OF THE ISSUE, AND SUPPORTING IMAGES/VIDEOS.
STEP 2: FENG VERIFIES THE CLAIM AND PROPOSES A RESOLUTION WITHIN 3–5 BUSINESS DAYS FROM RECEIPT.
STEP 3: BOTH PARTIES AGREE ON THE RESOLUTION. FENG EXECUTES THE AGREED SOLUTION WITHIN 7 BUSINESS DAYS.

PROCESSING RESPONSIBILITY: FENG OFFICIEL BEARS FULL RESPONSIBILITY FOR RECEIVING AND RESOLVING ALL COMPLAINTS RELATED TO PRODUCTS, ORDERS, SHIPPING, AND PAYMENTS ARISING FROM TRANSACTIONS ON FENGOFFICIEL.COM. FENG IS COMMITTED TO PROTECTING THE LEGITIMATE RIGHTS OF CUSTOMERS AND RESOLVING ISSUES IN A SPIRIT OF GOODWILL, FAIRNESS, AND TRANSPARENCY.

DISPUTE RESOLUTION MECHANISM: DIRECT NEGOTIATION BETWEEN FENG AND THE CUSTOMER IS ALWAYS PRIORITIZED. SHOULD AN AGREEMENT NOT BE REACHED, EITHER PARTY MAY ESCALATE THE MATTER TO A COMPETENT ARBITRATION CENTER OR THE PEOPLE'S COURT IN HO CHI MINH CITY FOR SETTLEMENT IN STRICT ACCORDANCE WITH VIETNAMESE LAW.

WELCOME TO FENG OFFICIEL. ACCESSING OR SHOPPING ON OUR WEBSITE SIGNIFIES YOUR ACCEPTANCE OF THESE TERMS OF SERVICE.

INFORMATION ACCURACY & DISPLAY DISCLAIMER: FENG CONTINUALLY STRIVES TO DESCRIBE PRODUCTS AS ACCURATELY AS POSSIBLE. HOWEVER, DUE TO VARIANCES IN RESOLUTION AND LIGHTING ACROSS DIFFERENT MONITORS, THE ACTUAL COLOR OF THE PRODUCT MAY FEATURE SLIGHT DISCREPANCIES COMPARED TO THE WEBSITE IMAGES.

ORDER REFUSAL & PRICE ADJUSTMENT RIGHTS: FENG RESERVES THE FULL RIGHT TO REFUSE OR CANCEL ORDERS IF: THE SYSTEM REPORTS INACCURATE INVENTORY; FRAUDULENT PAYMENT IS DETECTED; OR A TECHNICAL ERROR LEADS TO AN INCORRECT DISPLAY OF LISTED PRICES. IN SUCH INSTANCES, FENG WILL PROACTIVELY CONTACT YOU TO CANCEL THE ORDER AND ISSUE A 100% REFUND OF THE AMOUNT PAID.

INTELLECTUAL PROPERTY: ALL CONTENT DISPLAYED ON THE WEBSITE, INCLUDING THE BRAND NAME, LOGO, TEXT, GARMENT DESIGNS, LOOKBOOK IMAGERY, VIDEOS, GRAPHICS, AND SYSTEM CODE, ARE THE EXCLUSIVE INTELLECTUAL PROPERTY OF FENG OFFICIEL COMPANY LIMITED. ANY ACT OF COPYING, REPRODUCING, OR COMMERCIALIZING THIS CONTENT WITHOUT EXPLICIT WRITTEN CONSENT IS STRICTLY PROHIBITED.

THE FENG OFFICIEL E-COMMERCE WEBSITE IS OWNED AND OPERATED BY FENG OFFICIEL COMPANY LIMITED.

WE COMMIT TO FULLY COMPLYING WITH THE LEGAL REGULATIONS OF VIETNAM REGARDING E-COMMERCE OPERATIONS, CONSUMER RIGHTS PROTECTION, AND NETWORK INFORMATION SECURITY AS STIPULATED IN DECREE NO. 52/2013/ND-CP AND DECREE NO. 85/2021/ND-CP ISSUED BY THE GOVERNMENT.

OUR WEBSITE HAS SUCCESSFULLY COMPLETED THE REGISTRATION AND NOTIFICATION PROCEDURES WITH THE MINISTRY OF INDUSTRY AND TRADE (MOIT) OF VIETNAM.

VERIFY MOIT REGISTRATION